Here are answers to some common questions about our services.


How to make a booking?

We offer  two ways of booking, 1st option is that you can get an instant quote online by clicking here and complete the booking online  or  you can submit a free quote enquiry on our contact us page and one of our advisors will reply with the price in less than 24 hours. The booking is only confirmed when payment has been completed and you receive a confirmation email.

Alternatively you can book by phone by calling on 01375 506163

What payment options are available?

To confirm and secure the booking we provide two payment options:

1st: You can pay the full amount (A card processing fee of 2.75% will apply)

2nd: You can pay a 50% deposit and the remaining amount in CASH to the driver at the end of your trip.

We accept all major credit cards, American Express, Visa, Master Card.

We only accept GBP as cash payment.

Can I change a booking after its confirmed?

If you wish to make a change to your booking we advise you to send us an email or call us on 01375 506163, To change a pickup time we request a minimum notice of 12 hours notice.

How can I cancel a booking?

To make a cancellation Email must be sent to Grays Taxis on the contact us link or “”.
Cancellations made for a booking up to 12 hours before the journey is a 100% cost, 24 hours before the journey would be a 50% charge and 48 hours before the journey no charge will be applied and a full refund will be issued.

What is Meet & Greet Service?

Meet and greet service is added by choice on the booking form online or when calling us to confirm the booking.

We strongly advise our clients to add this to their airport or train pickups as this covers you for a waiting period of 2 hours included in the price from the time the flight lands or you disembark from the train.

Meet and Greet charges are £15.00

Do you keep an update on flights?

We use third party app to monitor all flights and make sure the driver goes into the terminal only after the flight lands to avoid any potential waiting charges on the client.

The driver will get in touch once you land on the number provided during the booking.

How and where do we meet the driver?

The driver will get in touch on the phone number provided during the booking. Please make sure you keep your phone on at all times once you have landed.

The meeting point is normally the arrivals hall at the terminal, but can be mutually agreed as a different place in terminal as long as it does not result in any extra charges.

What if I cannot find the driver?

In a highly unikely event of you being unable to find the driver, please call us on 01375 506 163 and a member of our team will assist you in the best possible way.

What is the Cruise port pickup point at Tilbury?

At tilbury cruise terminal, there is a big pickup area for local cabs and buses just outside the terminal.

You can get in touch with the driver once you are about to come out of terminal to arrange a meeting point but there is no need as there is only one place the drivers pickup from at the port.

Your booking will contain the details of the driver and vehicle.

Wheelchairs & Walkers for accessibility

At the time of booking, you can request a wheelchair and a wheelchair accessible vehicle. Please let us know at the time of booking and we shall arrange a suitable option.


How can I pay for the booking?

We offer payments via credit/debit card, AMEX, Maestro, Paypal and stripe to ensure a smooth payment process.

Please note that with all card payments, there is a 2.75% admin charge.

For local bookings, you can pay us in CASH.

Are my card details safe?

We do not store your card details as we handle our payment thorugh third party payment providers who use triple layer SCA security protocol, so you can be rest assured that youer details are safe when you use your card on our website.

We have SSL certificates and a lock symbol on our website to ensure your details are always safe.

Can I pay a deposit or is it full payment?

Due to the nature of business, when booking an airport pickup where we have to send a car out of base to the airport, we require a full payment. For local journeys a deposit can be paid if needed.

Still need help? Send us a message!

For any other questions, please email us at 
or call us on
+44 1375 506 163

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